Terms & Conditions
The small print
1.1 We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and
services ("usage data"). The usage data may
include your IP address, geographical location, browser type and
version, operating system, referral source, length of visit, page
views and website navigation paths, as well as information about
the timing, frequency and pattern of your service use. The source
of the usage data is our analytics tracking system. This usage
data may be processed for the purposes of analysing the use of
the website and services. The legal basis for this processing is
our legitimate interests, namely monitoring and improving our
website and services.
2.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you The account data may be processed for the purposes of operating our website, providing our services (including providing you with results) , ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 We may process your information included in your personal profile on our website ("profile data").[The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details and other lifestyle related data. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
2.5 We may process your personal data that are provided in the course of the use of our services ("service data").The service data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details and other lifestyle related data . The source of the service data is you. The service data may be processed [or the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.7 We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is consent
2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data").The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.10 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business and communications with users.
2.11 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.13 Please do not supply any other person's personal data to us.
3. Providing your personal data to others
3.1 We do not disclose any data to any other party.
4. Retaining and deleting personal data
4.1 This Section 4 sets out our data retention policies and
procedure, which are designed to help ensure that we comply with
our legal obligations in relation to the retention and deletion
of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 Unless you tell us otherwise, we will retain and delete your personal data as follows:
(a) email addresses will be retained for 36 months following the date it is provided to us, at the end of which period it will be deleted from our systems.
4.4 If you consent to your email address remaining on our system, we reserve the right to market our products and services to you via email. You can chose to opt out of this marketing at any time by notifying us via email.
5.1 We may update this policy from time to time by publishing a
new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes to this policy by email
6. Your rights
6.1 In this Section 6, we have summarised the rights that you
have under data protection law. Some of the rights are complex,
and not all of the details have been included in our summaries.
Accordingly, you should read the relevant laws and guidance from
the regulatory authorities for a full explanation of these
6.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims
6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
6.10 To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.13 You may exercise any of your rights in relation to your personal data [by written notice to us.
7. About cookies
7.1 A cookie is a file containing an identifier (a string of
letters and numbers) that is sent by a web server to a web
browser and is stored by the browser. The identifier is then sent
back to the server each time the browser requests a page from the
7.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
8. Our details
8.1 This website is owned and operated by RTNA Group
8.2 We are registered in England and Wales under registration number05325121 and our registered office is at 12 Woodlands Park Road, Maidenhead, Berkshire, SL6 3NW9.3 Our principal place of business is at 12 Woodlands Park Road, Maidenhead, Berkshire, SL6 3NW.
8.3 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on [the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.
9. Data protection officer
9.1 Our data protection officer's contact details are: Karen McDonald at firstname.lastname@example.org
The DPA & GDPR May 2018
We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
Contact & Communication With us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Cottages on the River or www.celticinst.com.)
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
RTNA Group - Terms of Business for the supply of tests and assessment services.
This is a contract between:
(1) RTNA Group, trading as recruitment-tests.co.uk, carrying on
business as a provider of tests and assessment services for the
employment of staff ("the Company"); and
(2) THE CLIENT ("the Client").
Scope of Agreement
1. The parties hereby agree that this Agreement will govern every engagement by the Client, or an associated company of the Client, of every candidate notified by the Client from time to time ("candidate").
1.1 For the purpose of this Agreement, "Engagement" shall include every such engagement, and shall include any and all use of tests and receipt of test results or candidate assessment.
Acceptance and responsibility for candidate
2. These terms are deemed to be accepted by the Client in respect of each Candidate with effect from notification by the Client of intention to test. The Client accepts that the responsibility for selecting the right candidate is solely theirs or their ultimate client. RTNA Group accepts no responsibility for candidate selection.
2.1 The Client must satisfy itself as to the suitability of the relevant Candidate and shall be responsible for taking up and/or confirming any references (including the confirmation of any professional or academic qualifications or any authorisation required by law) provided by the relevant Candidate and/or the Client before engaging such Candidate.
2.2 The Client shall be responsible for obtaining work and other permits, for the arrangement of any medical examinations and/or investigations into the medical history of any Candidate to satisfy any medical and other requirements or qualifications required by law.
Charges: Billing, terms, refunds, price reviews
3. For online testing charges will be billed weekly in arrears.
3.1 For laminated tests charges will be invoiced at the date of dispatch.
3.2 Invoices are payable within 14 days of the receipt of the invoice from the Company to the Client. Charges will be paid in full without set-off, deduction or counter claim.
3.3 Invoice queries will be delivered to the Company, from the Client, within 14 days of receipt of the invoice. Failure to comply with this will render the invoice fully payable strictly to terms.
3.4 VAT will be charged in addition to the charges.
3.5 Laminated tests must be returned within 7 days of receipt of the tests to qualify for a full refund. Tests returned after this date but before 60 days following receipt of the tests will be subject to a 50% refund. Tests returned after 60 days of receipt will be subject to no refund.
3.6 Tests will be returned by recorded post.
3.7 Spoiled (not satisfactorily completed) online tests due to Candidate or Client error will be replaced at 50% of the list price for completed and marked tests.
3.8 Prices will be reviewed upwards only in line with RPI on each annual anniversary of the commencement of services supplied.
Copyright and use restrictions
4. Laminated tests will only be used by the client at the original delivery address or subsequent new address of the same Client. Tests must only be used at one business address.
4.1 All content included in the tests, other assessment materials and the website, such as text, graphics, logos, images, is the property of RTNA Group, its affiliates or its content suppliers and is protected by United Kingdom and international copyright laws. © Copyright 2005 RTNA Group
5. Online tests will from time to time be unavailable for periods of up to 24 hours for unavoidable maintenance etc. RTNA Group accepts no responsibility for loss or consequential loss caused by this non availability of service.
5.1 RTNA Group reserves the right to, without prior notice, remove individual tests or assessments from service, temporarily or permanently.
6. Subject to clause 6.2 below, the Company shall not be liable to the Client or candidates arising out of or in connection with this Agreement or in relation to the engagement or use of the tests for (i) any loss of or damage to profit, revenue, savings, data, use, contract, goodwill or business or (ii) any indirect or consequential loss or damage, in each case howsoever caused or arising.
6.1 The term "howsoever caused or arising" when used in this clause 7 shall be construed widely to cover all causes and actions giving rise to liability, including but not limited to (i) whether arising by reason of any misrepresentation (whether made prior to and/or in this Agreement), negligence, breach of statutory duty, other tort, breach of contract, restitution or otherwise and (ii) whether arising under any indemnity and (iii) whether caused by any total or partial failure or delay in supply of the services by the Company.
6.2 Nothing in this Agreement shall limit or exclude any party's liability for fraud or for death or personal injury caused by the negligence, or to the extent otherwise not permitted by law.
6.3 Not withstanding terms 6, 6.1 and 6.2 liability is capped at the higher of:
(i) Charges paid by the Client to the Company in the preceding twelve month period, and
7. The Client shall indemnify and keep indemnified the Company against any costs, claims or liabilities incurred directly or indirectly by the Company arising out of any Engagement, including (without limitation) as a result of:
(a) any breach of this Agreement by the Client; and
(b) any breach by the Client or any associated company of the Client,
or any of its or their employees or agents, of any applicable statutory provisions (including, without limitation, any statutory provisions prohibiting or restricting discrimination or other inequality of opportunity).
Entire Agreement/ Variation
8. This Agreement constitutes the entire and only legally binding agreement between the parties relating to the Engagement, and replaces any previous agreements or arrangements. No variation to these terms on behalf of the Company can be made otherwise than in writing signed by a director of the Company.
9. Any failure by the Company to enforce at any particular time any one or more of the terms of this Agreement shall not be deemed a waiver of such rights or of the right to subsequently enforce the terms of this Agreement.
10. Headings contained in this Agreement are for reference purposes only and shall not affect the intended meanings of the clauses to which they relate.
11. If any provision, clause or part-clause of this Agreement is held to be invalid, void, illegal or otherwise unenforceable by judicial body, the remaining provisions of this Agreement shall remain in full force and effect to the extent permitted by law.
12. The Company shall have no liability for any delay or failure in performance of its obligations to the Client where this arises from matters outside its reasonable control.
13. No provision of this Agreement shall be enforceable by any person who is not a party to it pursuant to the Contract (Rights of Third Parties) Act 1999 ("the Act"). This does not, however, affect any right or remedy of a third party that exists or is available independently of the Act.
14. The Company may charge interest on all overdue debts under this Agreement at the rate of 2% per month or part thereof.
15. This Agreement shall be governed by and construed in accordance with the laws of England and the parties hereby submit to the non-exclusive jurisdiction of the English Courts.
16. Each party can terminate this contract or suspend its operation by giving 30 days' prior notice in writing to the other at any time. Termination or suspension under this clause shall be without prejudice to any rights that may have accrued for either of us before termination or suspension and all sums due to us shall become payable in full when termination or suspension takes effect.
RTNA Group reserves the right to gather information relating to site usage. By using this web site you consent to this collection and use of information.
From time to time, we may ask for further information about you (such as your name, job title, postal address, telephone, fax number and e-mail address) as part of online surveys/services. This information will be used to enable us to improve our web site. It may also be used occasionally to inform you about important changes to the web site and its functionality. Where essential information regarding our online services is not required, we will provide an opt out clause for this usage of the data. If you would prefer to opt-out please contact email@example.com
Your information will not be disclosed or sold to any third parties.
This does not affect your statutory rights.