Terms & Conditions
The small print
Privacy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories
of personal data that we may process;
(b) in the case of personal
data that we did not obtain directly from you, the source and
specific categories of that data;
(c) the purposes for which we
may process personal data; and
(d) the legal bases of the
processing.
2.2 We may process data about your use of our website and
services ("usage data"). The usage data may
include your IP address, geographical location, browser type and
version, operating system, referral source, length of visit, page
views and website navigation paths, as well as information about
the timing, frequency and pattern of your service use. The source
of the usage data is our analytics tracking system. This usage
data may be processed for the purposes of analysing the use of
the website and services. The legal basis for this processing is
our legitimate interests, namely monitoring and improving our
website and services.
2.3 We may process your account data ("account
data"). The account data may include your name and email
address. The source of the account data is you The account data
may be processed for the purposes of operating our website,
providing our services (including providing you with results) ,
ensuring the security of our website and services, maintaining
back-ups of our databases and communicating with you. The legal
basis for this processing is consent and our legitimate
interests, namely the proper administration of our website and
business and the performance of a contract between you and us
and/or taking steps, at your request, to enter into such a
contract.
2.4 We may process your information included in your personal
profile on our website ("profile data").[The
profile data may include your name, address, telephone number,
email address, profile pictures, gender, date of birth,
relationship status, interests and hobbies, educational details
and employment details and other lifestyle related data. The
profile data may be processed for the purposes of enabling and
monitoring your use of our website and services. The legal basis
for this processing is consent and our legitimate interests,
namely the proper administration of our website and business and
the performance of a contract between you and us and/or taking
steps, at you request, to enter into such a contract.
2.5 We may process your personal data that are provided in the
course of the use of our services ("service
data").The service data may include your name, address,
telephone number, email address, profile pictures, gender, date
of birth, relationship status, interests and hobbies, educational
details and employment details and other lifestyle related data .
The source of the service data is you. The service data may be
processed [or the purposes of operating our website, providing
our services, ensuring the security of our website and services,
maintaining back-ups of our databases and communicating with you.
The legal basis for this processing is consent and our legitimate
interests, namely the proper administration of our website and
business and the performance of a contract between you and us
and/or taking steps, at your request, to enter into such a
contract.
2.7 We may process information contained in any enquiry you
submit to us regarding products and/or services ("enquiry
data"). The enquiry data may be processed for the purposes of
offering, marketing and selling relevant products and/or services
to you. The legal basis for this processing is consent
2.8 We may process information relating to transactions,
including purchases of goods and services, that you enter into
with us and/or through our website ("transaction data").The
transaction data may include your contact details, your card
details and the transaction details. The transaction data may be
processed for the purpose of supplying the purchased goods and
services and keeping proper records of those transactions. The
legal basis for this processing is the performance of a contract
between you and us and/or taking steps, at your request, to enter
into such a contract and our legitimate interests, namely our
interest in the proper administration of our website and
business.
2.9 We may process information that you provide to us for the
purpose of subscribing to our email notifications and/or
newsletters ("notification data"). The
notification data may be processed for the purposes of sending
you the relevant notifications and/or newsletters. The legal
basis for this processing is consent.
2.10 We may process information contained in or relating to any
communication that you send to us ("correspondence
data"). The correspondence data may include the communication
content and metadata associated with the communication. Our
website will generate the metadata associated with communications
made using the website contact forms. The correspondence data may
be processed for the purposes of communicating with you and
record-keeping. The legal basis for this processing is our
legitimate interests, namely [the proper administration of our
website and business and communications with users.
2.11 We may process any of your personal data identified in the
other provisions of this policy where necessary for the
establishment, exercise or defence of legal claims, whether in
court proceedings or in an administrative or out-of-court
procedure. The legal basis for this processing is our legitimate
interests, namely the protection and assertion of our legal
rights, your legal rights and the legal rights of others.
2.12 In addition to the specific purposes for which we may
process your personal data set out in this Section 2, we may also
process any of your personal data where such processing is
necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital
interests of another natural person.
2.13 Please do not supply any other person's personal data to
us.
3. Providing your personal data to others
3.1 We do not disclose any data to any other party.
4. Retaining and deleting personal data
4.1 This Section 4 sets out our data retention policies and
procedure, which are designed to help ensure that we comply with
our legal obligations in relation to the retention and deletion
of personal data.
4.2 Personal data that we process for any purpose or purposes
shall not be kept for longer than is necessary for that purpose
or those purposes.
4.3 Unless you tell us otherwise, we will retain and delete your
personal data as follows:
(a) email addresses will be retained
for 36 months following the date it is provided to us, at the end
of which period it will be deleted from our systems.
4.4 If you consent to your email address remaining on our
system, we reserve the right to market our products and services
to you via email. You can chose to opt out of this marketing at
any time by notifying us via email.
5. Amendments
5.1 We may update this policy from time to time by publishing a
new version on our website.
5.2 You should check this page occasionally to ensure you are
happy with any changes to this policy.
5.3 We may notify you of changes to this policy by email
6. Your rights
6.1 In this Section 6, we have summarised the rights that you
have under data protection law. Some of the rights are complex,
and not all of the details have been included in our summaries.
Accordingly, you should read the relevant laws and guidance from
the regulatory authorities for a full explanation of these
rights.
6.2 Your principal rights under data protection law are:
(a) the
right to access;
(b) the right to rectification;
(c) the right to
erasure;
(d) the right to restrict processing;
(e) the right to
object to processing;
(f) the right to data portability;
(g) the
right to complain to a supervisory authority; and
(h) the right
to withdraw consent.
6.3 You have the right to confirmation as to whether or not we
process your personal data and, where we do, access to the
personal data, together with certain additional information. That
additional information includes details of the purposes of the
processing, the categories of personal data concerned and the
recipients of the personal data. Providing the rights and
freedoms of others are not affected, we will supply to you a copy
of your personal data. The first copy will be provided free of
charge, but additional copies may be subject to a reasonable fee
6.4 You have the right to have any inaccurate personal data
about you rectified and, taking into account the purposes of the
processing, to have any incomplete personal data about you
completed.
6.5 In some circumstances you have the right to the erasure of
your personal data without undue delay. Those circumstances
include: the personal data are no longer necessary in relation to
the purposes for which they were collected or otherwise
processed; you withdraw consent to consent-based processing; the
processing is for direct marketing purposes; and the personal
data have been unlawfully processed. However, there are certain
general exclusions of the right to erasure. Those general
exclusions include where processing is necessary: for exercising
the right of freedom of expression and information; for
compliance with a legal obligation; or for the establishment,
exercise or defence of legal claims
6.6 In some circumstances you have the right to restrict the
processing of your personal data. Those circumstances are: you
contest the accuracy of the personal data; processing is unlawful
but you oppose erasure; we no longer need the personal data for
the purposes of our processing, but you require personal data for
the establishment, exercise or defence of legal claims; and you
have objected to processing, pending the verification of that
objection. Where processing has been restricted on this basis, we
may continue to store your personal data. However, we will only
otherwise process it: with your consent; for the establishment,
exercise or defence of legal claims; for the protection of the
rights of another natural or legal person; or for reasons of
important public interest.
6.7 You have the right to object to our processing of your
personal data on grounds relating to your particular situation,
but only to the extent that the legal basis for the processing is
that the processing is necessary for: the performance of a task
carried out in the public interest or in the exercise of any
official authority vested in us; or the purposes of the
legitimate interests pursued by us or by a third party. If you
make such an objection, we will cease to process the personal
information unless we can demonstrate compelling legitimate
grounds for the processing which override your interests, rights
and freedoms, or the processing is for the establishment,
exercise or defence of legal claims.
6.8 You have the right to object to our processing of your
personal data for direct marketing purposes (including profiling
for direct marketing purposes). If you make such an objection, we
will cease to process your personal data for this purpose.
6.9 You have the right to object to our processing of your
personal data for scientific or historical research purposes or
statistical purposes on grounds relating to your particular
situation, unless the processing is necessary for the performance
of a task carried out for reasons of public interest.
6.10 To the extent that the legal basis for our processing of
your personal data is consent, and such processing is carried out
by automated means, you have the right to receive your personal
data from us in a structured, commonly used and machine-readable
format. However, this right does not apply where it would
adversely affect the rights and freedoms of others.
6.11 If you consider that our processing of your personal
information infringes data protection laws, you have a legal
right to lodge a complaint with a supervisory authority
responsible for data protection. You may do so in the EU member
state of your habitual residence, your place of work or the place
of the alleged infringement.
6.12 To the extent that the legal basis for our processing of
your personal information is consent, you have the right to
withdraw that consent at any time. Withdrawal will not affect the
lawfulness of processing before the withdrawal.
6.13 You may exercise any of your rights in relation to your
personal data [by written notice to us.
7. About cookies
7.1 A cookie is a file containing an identifier (a string of
letters and numbers) that is sent by a web server to a web
browser and is stored by the browser. The identifier is then sent
back to the server each time the browser requests a page from the
server.
7.2 Cookies may be either "persistent" cookies or "session"
cookies: a persistent cookie will be stored by a web browser and
will remain valid until its set expiry date, unless deleted by
the user before the expiry date; a session cookie, on the other
hand, will expire at the end of the user session, when the web
browser is closed.
7.3 Cookies do not typically contain any information that
personally identifies a user, but personal information that we
store about you may be linked to the information stored in and
obtained from cookies.
7.4 We do not currently use cookies on our website, however
should this change in future, we shall list this policy to
reflect which cookies we use and how we use them.
8. Our details
8.1 This website is owned and operated by RTNA Group
8.2 We are registered in England and Wales under registration
number05325121 and our registered office is at 12 Woodlands Park
Road, Maidenhead, Berkshire, SL6 3NW9.3 Our principal place of
business is at 12 Woodlands Park Road, Maidenhead, Berkshire, SL6
3NW.
8.3 You can contact us:
(a) by post, using the postal address
given above;
(b) using our website contact form;
(c) by
telephone, on [the contact number published on our website from
time to time; or
(d) by email, using the email address published
on our website from time to time.
9. Data protection officer
9.1 Our data protection officer's contact details are: Karen McDonald at karen.mcdonald@recruitment-tests.co.uk
The policy:
This privacy policy is for
this website; [www.recruitment-tests.co.uk] and served by [RTNA
Group Talana, Woodlands Park Road, Maidenhead, SL6 3NW] and
governs the privacy of its users who choose to use it. It
explains how we comply with the GDPR (General Data Protection
Regulation), the DPA (Data Protection Act) [pre GDPR enforcement]
and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect
your privacy and personal details, how we process, collect,
manage and store those details and how your rights under the
GDPR, DPA & PECR are adhere to. Additionally it will explain
the use of cookies or software, advertising or commercial
sponsorship from third parties and the download of any documents,
files or software made available to you (if any) on this website.
Further explanations may be provided for specific pages or
features of this website in order to help you understand how we,
this website and its third parties (if any) interact with you and
your computer / device in order to serve it to you. Our contact
information is provided if you have any questions.
The DPA & GDPR May 2018
We and this
website complies to the DPA (Data Protection Act 1998) and
already complies to the GDPR (General Data Protection Regulation)
which comes into affect from May 2018. We will update this policy
accordingly after the completion of the UK's exit from the
European Union.
Use of Cookies
This website uses
cookies to better the users experience while visiting the
website. As required by legislation, where applicable this
website uses a cookie control system, allowing the user to give
explicit permission or to deny the use of /saving of cookies on
their computer / device.
What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website
uses tracking software to monitor its visitors to better
understand how they use it. The software will save a cookie to
your computers hard drive in order to track and monitor your
engagement and usage of the website, but will not store, save or
collect personal information.
Adverts and Sponsored Links
This
website may contain sponsored links and adverts. These will
typically be served through our advertising partners, to whom may
have detailed privacy policies relating directly to the adverts
they serve.
Clicking on any such adverts will send you
to the advertisers website through a referral program which may
use cookies and will track the number of referrals sent from this
website. This may include the use of cookies which may in turn be
saved on your computers hard drive. Users should therefore note
they click on sponsored external links at their own risk and we
cannot be held liable for any damages or implications caused by
visiting any external links mentioned.
Downloads & Media Files
Any
downloadable documents, files or media made available on this
website are provided to users at their own risk. While all
precautions have been undertaken to ensure only genuine downloads
are available users are advised to verify their authenticity
using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and
downloads provided by external third party websites and advise
users to verify their authenticity using third party anti virus
software or similar applications.
Contact & Communication With us
Users contacting this us through this website do so at their own
discretion and provide any such personal details requested at
their own risk. Your personal information is kept private and
stored securely until a time it is no longer required or has no
use.
Where we have clearly stated and made you aware of
the fact, and where you have given your express permission, we
may use your details to send you products/services information
through a mailing list system. This is done in accordance with
the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform
subscribers about products, services and/or news we
supply/publish. Users can subscribe through an online automated
process where they have given their explicit permission.
Subscriber personal details are collected, processed, managed and
stored in accordance with the regulations named in 'The policy'
above. Subscribers can unsubscribe at any time through an
automated online service, or if not available, other means as
detailed in the footer of sent marketing messages (or unsubscribe
from all Mailchimp lists). The type and content of marketing
messages subscribers receive, and if it may contain third party
content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked
clickable links or similar server technologies in order to track
subscriber activity within email marketing messages. Where used,
such marketing messages may record a range of subscriber data
relating to engagement, geographic, demographics and already
stored subscriber data.
Our EMS (email marketing
service) provider is Mail Chimp and you can read their privacy
policy in the resources section of their website.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant
external links, users are advised to adopt a policy of caution
before clicking any external web links mentioned throughout this
website. (External links are clickable text / banner / image
links to other websites, similar to; Cottages on the River or
www.celticinst.com.)
Shortened URL's; URL shortening is
a technique used on the web to shorten URL's (Uniform Resource
Locators) to something substantially shorter. This technique is
especially used in social media and looks similar to this
(example: http://bit.ly/zyVUBo). Users should take caution before
clicking on shortened URL links and verify their authenticity
before proceeding.
We cannot guarantee or verify the
contents of any externally linked website despite our best
efforts. Users should therefore note they click on external links
at their own risk and we cannot be held liable for any damages or
implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We
adopt a Social Media Policy to ensure our business and our staff
conduct themselves accordingly online. While we may have official
profiles on social media platforms users are advised to verify
authenticity of such profiles before engaging with, or sharing
information with such profiles. We will never ask for user
passwords or personal details on social media platforms. Users
are advised to conduct themselves appropriately when engaging
with us on social media.
There may be instances where
our website features social sharing buttons, which help share web
content directly from web pages to the respective social media
platforms. You use social sharing buttons at your own discretion
and accept that doing so may publish content to your social media
profile feed or page. You can find further information about some
social media privacy and usage policies in the resources section
below.
RTNA Group - Terms of Business for the supply of tests and assessment services.
This is a contract between:
(1) RTNA Group, trading as recruitment-tests.co.uk, carrying on
business as a provider of tests and assessment services for the
employment of staff ("the Company"); and
(2) THE CLIENT
("the Client").
Scope of Agreement
1. The parties
hereby agree that this Agreement will govern every engagement by
the Client, or an associated company of the Client, of every
candidate notified by the Client from time to time ("candidate").
1.1 For the purpose of this Agreement, "Engagement" shall include
every such engagement, and shall include any and all use of tests
and receipt of test results or candidate assessment.
Acceptance and responsibility for candidate
selection
2. These terms are deemed to be accepted by
the Client in respect of each Candidate with effect from
notification by the Client of intention to test. The Client
accepts that the responsibility for selecting the right candidate
is solely theirs or their ultimate client. RTNA Group accepts no
responsibility for candidate selection.
2.1 The Client
must satisfy itself as to the suitability of the relevant
Candidate and shall be responsible for taking up and/or
confirming any references (including the confirmation of any
professional or academic qualifications or any authorisation
required by law) provided by the relevant Candidate and/or the
Client before engaging such Candidate.
2.2 The Client
shall be responsible for obtaining work and other permits, for
the arrangement of any medical examinations and/or investigations
into the medical history of any Candidate to satisfy any medical
and other requirements or qualifications required by law.
Charges: Billing, terms, refunds, price reviews
3. For online testing charges will be billed weekly in arrears.
3.1 For laminated tests charges will be invoiced at the date of
dispatch.
3.2 Invoices are payable within 14 days of the
receipt of the invoice from the Company to the Client. Charges
will be paid in full without set-off, deduction or counter claim.
3.3 Invoice queries will be delivered to the Company, from the
Client, within 14 days of receipt of the invoice. Failure to
comply with this will render the invoice fully payable strictly
to terms.
3.4 VAT will be charged in addition to the
charges.
3.5 Laminated tests must be returned within 7
days of receipt of the tests to qualify for a full refund. Tests
returned after this date but before 60 days following receipt of
the tests will be subject to a 50% refund. Tests returned after
60 days of receipt will be subject to no refund.
3.6
Tests will be returned by recorded post.
3.7 Spoiled
(not satisfactorily completed) online tests due to Candidate or
Client error will be replaced at 50% of the list price for
completed and marked tests.
3.8 Prices will be reviewed
upwards only in line with RPI on each annual anniversary of the
commencement of services supplied.
Copyright and use restrictions
4.
Laminated tests will only be used by the client at the original
delivery address or subsequent new address of the same Client.
Tests must only be used at one business address.
4.1 All
content included in the tests, other assessment materials and the
website, such as text, graphics, logos, images, is the property
of RTNA Group, its affiliates or its content suppliers and is
protected by United Kingdom and international copyright laws. ©
Copyright 2005 RTNA Group
Service availability
5. Online tests
will from time to time be unavailable for periods of up to 24
hours for unavoidable maintenance etc. RTNA Group accepts no
responsibility for loss or consequential loss caused by this non
availability of service.
5.1 RTNA Group reserves the
right to, without prior notice, remove individual tests or
assessments from service, temporarily or permanently.
Liability
6. Subject to clause 6.2
below, the Company shall not be liable to the Client or
candidates arising out of or in connection with this Agreement or
in relation to the engagement or use of the tests for (i) any
loss of or damage to profit, revenue, savings, data, use,
contract, goodwill or business or (ii) any indirect or
consequential loss or damage, in each case howsoever caused or
arising.
6.1 The term "howsoever caused or arising" when
used in this clause 7 shall be construed widely to cover all
causes and actions giving rise to liability, including but not
limited to (i) whether arising by reason of any misrepresentation
(whether made prior to and/or in this Agreement), negligence,
breach of statutory duty, other tort, breach of contract,
restitution or otherwise and (ii) whether arising under any
indemnity and (iii) whether caused by any total or partial
failure or delay in supply of the services by the Company.
6.2 Nothing in this Agreement shall limit or exclude any party's
liability for fraud or for death or personal injury caused by the
negligence, or to the extent otherwise not permitted by law.
6.3 Not withstanding terms 6, 6.1 and 6.2 liability is capped at
the higher of:
(i) Charges paid by the Client to the
Company in the preceding twelve month period, and
(ii)
£10,000
Indemnity
7. The Client shall indemnify
and keep indemnified the Company against any costs, claims or
liabilities incurred directly or indirectly by the Company
arising out of any Engagement, including (without limitation) as
a result of:
(a) any breach of this Agreement by the
Client; and
(b) any breach by the Client or any
associated company of the Client,
or any of its or their
employees or agents, of any applicable statutory provisions
(including, without limitation, any statutory provisions
prohibiting or restricting discrimination or other inequality of
opportunity).
Entire Agreement/ Variation
8. This
Agreement constitutes the entire and only legally binding
agreement between the parties relating to the Engagement, and
replaces any previous agreements or arrangements. No variation to
these terms on behalf of the Company can be made otherwise than
in writing signed by a director of the Company.
Waiver
9. Any failure by the Company to
enforce at any particular time any one or more of the terms of
this Agreement shall not be deemed a waiver of such rights or of
the right to subsequently enforce the terms of this Agreement.
Headings
10. Headings contained in this
Agreement are for reference purposes only and shall not affect
the intended meanings of the clauses to which they relate.
Validity
11. If any provision, clause
or part-clause of this Agreement is held to be invalid, void,
illegal or otherwise unenforceable by judicial body, the
remaining provisions of this Agreement shall remain in full force
and effect to the extent permitted by law.
Force Majeure
12. The Company shall
have no liability for any delay or failure in performance of its
obligations to the Client where this arises from matters outside
its reasonable control.
Third Parties
13. No provision of this
Agreement shall be enforceable by any person who is not a party
to it pursuant to the Contract (Rights of Third Parties) Act 1999
("the Act"). This does not, however, affect any right or remedy
of a third party that exists or is available independently of the
Act.
Overdue Debts
14. The Company may
charge interest on all overdue debts under this Agreement at the
rate of 2% per month or part thereof.
Governing Law
15. This Agreement shall
be governed by and construed in accordance with the laws of
England and the parties hereby submit to the non-exclusive
jurisdiction of the English Courts.
Termination
16. Each party can
terminate this contract or suspend its operation by giving 30
days' prior notice in writing to the other at any time.
Termination or suspension under this clause shall be without
prejudice to any rights that may have accrued for either of us
before termination or suspension and all sums due to us shall
become payable in full when termination or suspension takes
effect.
Privacy Policy
RTNA Group reserves the
right to gather information relating to site usage. By using this
web site you consent to this collection and use of information.
From time to time, we may ask for further information about you
(such as your name, job title, postal address, telephone, fax
number and e-mail address) as part of online surveys/services.
This information will be used to enable us to improve our web
site. It may also be used occasionally to inform you about
important changes to the web site and its functionality. Where
essential information regarding our online services is not
required, we will provide an opt out clause for this usage of the
data. If you would prefer to opt-out please contact optout@recruitment-tests.co.uk
Your information will not be disclosed or sold to any third
parties.
This does not affect your statutory rights.
Trademark
Trademark pending